Please watch the videos below and read the information provided on this page before using your Arcade-One product. Failure to do so will result in your system having less than optimal performance and other issues.

NOTE: it is very important to never hold down the power button or abruptly cut off power to your PC. If you do this, it is highly likely that you will cause file system corruption. See the video below on dealing with system freezes for safe ways to turn off your PC. Although not absolutely necessary, it is a good idea to keep your computer connected to a UPS battery backup. Doing this will insure that you don’t have abrupt shutdowns due to power failures, especially if you live in an area that is prone to power outages.

The main SUPPORT and FAQ’s menus above have a lot of useful information you can check out, please do so if you encounter any issues or have any questions prior to contacting us.

Things To Check:

1. If you own a TCL branded 4K TV, you must go into the TV settings and change the HDMI input you’re using for the arcade from ‘Auto’ to ‘2.0’. If you don’t do this, the games will lag. Check this setting even if it is not a TCL branded TV.

2. You must set the correct Windows resolution settings or you will experience slow downs and stuttering sound for MAME and other systems. Our “Windows Resolution Settings” video below will show you how to do this. The correct resolution settings are:

Resolution should be 1920×1080 for the 8TB and 20TB systems and 1280×720 for the 2TB systems

For the 8TB and 20TB systems, you must also set scaling to 100% and refresh rate to 60hz (THIS IS VERY IMPORTANT). See the following video for instructions:

3. INSIGNIA TV OWNERS: very important! Some Insignia TVs will not work when using an HDMI cable from the back of the computer to the TV, instead you must purchase a Display Port to HDMI adapter and connect that to the back of the PC, then connect the HDMI cable from the adapter to the TV. Here’s a link to an adapter: click here

Also for Insignia TV owners, the HDMI 1 (ARC) port on the TV seems to cause problems, connect the PC to another HDMI port such as HDMI 3.

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